Thursday, 23 March 2017

Etihad Airways and Norland celebrate the graduation of the 2,000th Flying Nanny

Etihad Airways has celebrated the graduation of its 2000th Flying Nanny, continuing its relationship with Norland, the respected UK-based higher education college which specialises in ‘early years’ education.

This Norland approved training ensures that Etihad Airways’ highly trained cabin crew members who transfer to become Flying Nannies, can combine their service and hospitality expertise with an appreciation of the childcare skills required to ensure outstanding service and inflight care for the airline’s younger guests.

The bespoke training programme, devised by Norland specifically for the Etihad Airways Training Academy, provides cabin crew with the skills to support families on longhaul flights.

Linda Celestino, Etihad Airways' Vice President Guest Experience, said: “Flying with a young family can be daunting, even for our most experienced guests, and the Flying Nanny role demonstrates our understanding of their needs and our unwavering commitment to making the journey as relaxing, entertaining and comfortable as possible - for both parent and child.”

Claire Burgess, Head of Research, Consultancy and Training at Norland (left), Etihad Airways’ 2000th Flying Nanny, Isabel Moya Guzman (centre) and Linda Celestino, Etihad Airways’ Vice President Guest Experience (right)

Flying Nannies were introduced by Etihad Airways in September 2013, and are onboard to provide an extra pair of hands and to allow parents more personal time while they entertain the children.

Claire Burgess, Head of Research, Consultancy and Training at Norland, who has been delivering the training at Etihad Airways’ headquarters since the Flying Nanny initiative began, commented: “This milestone reflects how successful the Flying Nanny programme has been for Etihad Airways, and it proves that Norland’s expertise continues to make a positive impact on the passenger experience.”

In September 2016, the airline introduced a new Flying Nanny Kit as part of a new range of ‘Etihad Explorers’ children’s activity packs, to keep its younger guests occupied while onboard. The kit promotes greater interaction between nanny and child and contains an extensive range of fun items including Origami, games, pom-poms, flight certificates, tools for magic tricks and face-painting, and a ‘Flying Nanny stamp of approval’ which the nanny can use to reward children during their in-flight activities.

For more information about Norland's Research, Consultancy and Training department, visit our website

Tuesday, 21 March 2017

A job that can change the world

Mandy Donaldson, Vice Principal, Head of Academic Services and Registrar

It’s a bold thing to say, but something I firmly believe in: “When you work with babies and young children, you can change the world!”
The early years of a child’s life are so important. They are not just a time when the child is being prepared to learn – they are learning at a faster rate in the early years than at any other time in their lives. In fact, they are learning sponges, soaking up new experiences through their senses and processing it all in order to make sense of it. Their brains are already sophisticated learning machines and the experiences they have within those first few years actually make a difference to the way their brains work. As Conkbayir (2017) informs us, babies’ brains are shaped by their early experiences and they need lots of emotional, social and cognitive stimulation to ensure healthy growth. In fact, there is a strong link between emotions and brain development and, when the needs of babies and young children are met positively and sensitively, by adults who are attuned to their needs and wants, the conditions for healthy brain development are created. Every positive response and interaction creates a pathway in the brain that sets a blueprint for how that child will manage their emotions in the future; a loving, responsive and nurturing environment can have a life-long impact on personal, social and emotional wellbeing, underpinning the conditions needed for learning.
As a nanny, you are in a prime position to really make a differ
A degree from Norland is a degree with a difference
ence to the lives of the babies and children you work with. This is the time when children are learning about themselves, their families, their world and their place in it. Nature and Nurture combine most potently in the early years, as genetic factors combine with the people, places and communities supporting them to grow, learn and live, to shape the developing brain. During these critical years, the foundation is being laid for a child’s learning, as well as physical and mental health; will he be confident or unconfident? Will she know that she is loved and therefore have good self-esteem, or will she feel unworthy and unimportant? Will he feel accepted and valued or feel unwanted and insignificant? Will she feel that she belongs or be lonely? Will he learn to eat well and be fit and healthy, or will bad habits be instilled from the very beginning? The answers to these questions will define the life of that child and it is the responsibility of all those involved with children to ensure that their physical and emotional needs are met, so that they become confident, articulate, healthy people with high levels of self-esteem, resilience and self-regulation. We can’t teach children everything they need to know for the future, but we can give them the skills and strength to ensure that they can adapt, learn, take risks, bounce back from failure and have a positive outlook on life.
If we get the early years right, we can change the world! We can minimise poverty, delinquency, poor health, poor achievement and the welfare state. We can create a world where there is respect, tolerance, forgiveness, friendship and love. So what do we have to do to get it right? We all have to do our bit. We have to recognise that children have an emotional bank account and that positive experiences are the deposits and negative experiences are the withdrawals. When you are a nanny, this means supporting your charges’ development and learning in an environment of love and acceptance. Be a role model for positivity and make sure that the emotional bank account of your charges is always in the positive.

Given the importance of the early years, it’s ironic that the work of nannies and other early years practitioners is so undervalued, when it is, perhaps, the most important and wonderful job of all. In what other job do you get to change the world? What I mean by that is that a nanny is employed to care for, nurture, support and love a child. He or she will become part of that child’s life and will therefore influence who that child becomes. Yes, it’s a hard job – both physically and emotionally. Your arms and your heart will ache. But it is also the most rewarding and interesting job on the planet! Training to be a Norland nanny takes those rewards to another level. Our students work very hard but they leave us as highly qualified graduates, with the skills and knowledge needed to be the very best practitioners that they can be. Not only that, but we take all our students into our family. Norland College is not a place where we wave goodbye to you at the end of your course. We support you throughout your career as an early years specialist. We can place in your jobs all over the world and we are always at the end of a phone to support you through challenging times. 

Once a Norlander, always a Norlander!

Visit our website for information about applying to Norland College.


Conkbayir, M. (2017) Early Childhood and Neuroscience, Theory, Research and Implications for Practice. London; Bloomsbury

Friday, 17 March 2017

Norland Choir returns to the Mid-Somerset Festival

On Saturday 25th March the Norland choir will be returning for the second consecutive year to perform at the prestigious Guildhall, Bath as part of the Mid-Somerset Festival. This marks the fourth choir performance of the 2016-17 academic year.
Norland Choir performing at Set 37's graduation ceremony
in November 2016
Founded in 1902, The Mid-Somerset Festival is one of the oldest festivals in the country. For a full fortnight each March, the Mid-Somerset Festival hosts classes in Creative Writing, Speech & Drama, Music and Musical Theatre. To conclude the two-week festival, a concert is held to celebrate some of the best performances in each discipline.
At Norland Choir’s debut appearance at last year’s festival, they performed two contrasting pieces; ‘Love Call Me Home’, Peggy Seeger and ‘Like a Singing Bird’, Bob Chilcott, they achieved a distinction and finished in second place. Norland Choir will be competing in the Adult Ladies’ category against seven other choirs on Saturday 25th with an ambition to improve on last year’s performance. 
Under the stewardship of Choir Leader Grenville Jones, the Norland choir has evolved considerably over the past nine years, nevertheless, the choir ethos still remains that all are welcome and auditions are not held; all that is required is a love of singing and a commitment to rehearsals.
Elizabeth Kerry, Events Manager and Norland Diploma Lecturer commented “We are thrilled to be attending the Mid-Somerset Festival for the second year running. The choir has continued to flourish following the new additions from Set 40 students who joined us in September.”
In addition to this performance, the Norland Choir will be performing on 18th March at St Swithin’s Church for the Goldies charity. Founded in 2008, The Goldies charity aims to reach the lives of hundreds of elderly isolated people across England and Wales. “Singing can provide a dose of escapism, it is a wonderful way to unite members of the community and bring joy and friendship to people’s lives; singing should be on prescription,” says founder Grenville Jones.
Follow the choir’s progress on social media by following us on Twitter @NorlandCollege or Like our 'Norland College' page on Facebook. 

Tuesday, 14 February 2017

What happens when it comes to an end?

Claire Burgess, Head of Research, Consultancy & Training
Twitter: @belles28

We often talk about how to find and interview for a nanny to join your family but we also need to talk about how you handle the situation when the time might come for your nanny to leave.

The process of a nanny leaving can be for many reasons and can be after a short or a long period of time. Regardless of any reasons we need to understand that the process needs to be handled with care and consideration for your children, your nanny and for you.

When you have a nanny, you invite them into your home and ask them to care for your most precious possessions, your children, whilst also making the nanny part of your home, family and general day to day life. You experience the highs and lows of raising children with them and you build a relationship with them that is unlike any other employee/employer situation.

There are many reasons for the employment of your nanny to come to an end, it can be the end of their contract, that your childcare needs have changed or that the nanny’s own circumstances are changing. As a worst case scenario there might have been  a breakdown in your relationship with your nanny leading to the employment coming to an end.

Regardless of the reason, and how you might feel about it, it is vital to recognise that your child(ren) will have built a relationship with your nanny, they will have shared times together and will have adapted to having that person in their life, just as you have. If your nanny is leaving in difficult circumstances, you need to ensure that this is not conveyed to your children, they do not need to be involved in the issues that might have arisen between you and your nanny. Work with your nanny to ensure that what’s happening does not have any negative impact on the child(ren).

We need to have empathy for our children in this situation. They may be asking questions which need to be answered, to help them feel safe and secure going forward. Your child(ren) might have lots of questions such as “is my nanny leaving because I did something bad?” “Does my nanny not like me anymore?” “Do mummy and daddy not like my nanny?”. Take time to sit down with your child(ren) and answer their questions, let them share their feelings and reassure them that everything is going to be ok. It is important that you maintain a positive approach when you are around your nanny and the child(ren) so that the child(ren) are not drawn into any issues that you might have with your nanny in relation to their employment.

However you feel, always give your nanny and child(ren) time to say goodbye, this is really important for both parties to put closure to the relationship that they will have shared. We need to make sure that we respect their emotions at this time and appreciate that they will want to work through how they might be feeling about the situation. 

As we mentioned earlier, the nanny and employer relationship is unlike any other employment situation and, when it comes to leaving a position, it can be very difficult for the nanny to come to this decision. As an employer, try not to take a nanny leaving personally; if your nanny has made the decision to move on you, need to remember that it is natural for people to move on from their jobs. You need to feel positive that you have had this person in your children’s life and that you make sure you manage the situation keeping your children and their wellbeing at the front of your mind.

Friday, 27 January 2017

Norland College celebrates 125th anniversary in 2017

The world famous and prestigious Norland College is celebrating its 125th year of educating and training the very best early years professionals during 2017.

Norland College’s Principal, Dr Janet Rose said that “Norland’s 125th anniversary year marks an exciting new era for the College in a modern world.”

As the new Principal at the college, Dr Rose is driving the College’s new direction and focus: “We often use a phrase at Norland, which is ‘the College is steeped in history, but focused on the future.’ Whilst we are incredibly proud of our heritage and origin, we are constantly looking forward to ensure our training and education is ahead of its time and relevant for the careers our students will go on to pursue. There is an ever-increasing demand for Norland graduates who enjoy guaranteed employment opportunities.”

2016 saw the biggest intake of students in the College’s 125 year history with 92 undergraduates embarking on the four year degree and diploma course including the arrival of more male students than ever before. The Norland Curriculum is continuously updated to reflect a changing society including a focus on early years mental health as well as learning about cutting edge research on early brain development and neurophysiology.

Norland College was founded by Emily Ward in 1892 at its original location of Norland Place in London, before moving on to Chislehurst in Kent and Hungerford in Berkshire before finally settling in Bath in 2003.

Dr Rose continued: “Whilst many of the founding principles of Norland have remained the same since Emily Ward started the College, our students are training and working in a very different world and our teaching and curriculum reflects this; but at the centre of everything we do, just as it was 125 years ago, is the health and well-being of the children we care for.”

Dr Rose added: “I would say 2017 is the year that Norland College will build upon its reputation for being more than a Nanny College; we are developing our Consultancy Department which will continue to forge partnerships with leading organisations around the globe. The college is also establishing a Research centre which will explore a wide range of aspects related to early development. We will launch our ‘widening participation’ and social mobility campaign to encourage students from a more diverse range of backgrounds to study at Norland College.”

2017 will also see Norland College move its higher education provision from London Road in Bath to a new site in the city in Oldfield Park. “We have outgrown our existing premises and our new site will enable us to provide state of the art facilities to study the combined Norland undergraduate degree and Diploma.”

Plans to celebrate Norland’s 125th anniversary include a world record breaking Pram race, digitalising our archives and publishing 125 activities to do with children aged one to five.

Friday, 13 January 2017

Norland College extends UCAS application deadline for 2017 entry

Due to extra capacity at the forthcoming new College site, Norland College is pleased to announce the extension of its UCAS deadline for 2017 entry.

Students joining Norland in September 2017 will be among the first to study at our new facility in the Oldfield Park area of Bath. The building, which is being extensively refurbished, allows us to increase our student intake for 2017 due to extra space and teaching facilities being realised.

Students will benefit from 7 state-of-the-art lecture rooms fitted with smart screen technology, a large conference room for guest lectures and practical sessions, a simulated nursery area with direct access to the garden, enabling students to learn all of the practical skills required to care for children using the latest equipment as well as purpose built kitchens for food and nutrition teaching.

Dr Janet Rose, Principal of Norland College commented: “We have outgrown our existing premises and our new site will enable us to provide state-of-the-art facilities for an increased number of students to study the combined Norland undergraduate degree and Diploma.”

Applications for 2017 entry are now closed. Visit our website for information on applying to Norland in 2018 and beyond. 

Click here for further details of the new building.

Wednesday, 21 December 2016

Corporate Vision unveils Norland as the 2016 Best Bespoke Childcare Consultancy award winners

Norland is delighted to have been named Corporate Vision magazine's ‘Best Bespoke Childcare Consultancy’ award winner.
The 2016 Consultancy Awards highlight and give recognition to those consultants who really deserve it. Covering industries worldwide, ranging from medical to image and management to transport, these awards are putting consultants in the spotlight and focusing on their individual attributes and skills.

Claire Burgess, Norland's Early Years
Consultancy Manager
Claire Burgess, Early Years Consultancy Manager, commented: “It’s a privilege for Norland to be recognised as being the leader in bespoke childcare consultancy. Our 125 years of heritage gives us a wealth of knowledge that’s unrivalled in the early years sector; our private and corporate clients are able to use that expertise and best practice advice and have it tailored to their requirements.”

Daisy Johnson, Awards Co-ordinator, added: “This awards programme turns the spotlight on the very best that the consultancy market has to offer, highlighting the businesses and the dedicated staff behind them who have worked tirelessly to support their clients. It is a true honour to be able to reward the hard work and dedication of all of our deserving winners, and I would like to wish them the best of luck in the future.”

To read Norland’s ‘Best Bespoke Childcare Consultancy’ winner’s profile, visit Corporate Visions’ 2016 consultancy awards supplement.

Norland offers a range of bespoke early years consultancy services. Visit our website for case studies and further information.